Responsible Gambling Policy

At Brillbet we take safer gambling seriously. We want you to enjoy playing in a way that stays under your control, so we provide clear tools, guidance and support to help you manage your activity. This page explains how we protect players and how you can set limits or get help if gambling stops being fun.

Our player protection principles

We aim to promote responsible play, identify risky behaviour early and act quickly where intervention is needed. We respect your choices, protect vulnerable customers and make it straightforward to use account controls that limit spending and time spent playing.

Activity-control tools

You can manage your account with a range of practical tools. These are available in your profile under Responsible Gambling and are designed to be simple to set up and adjust.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Decreases take effect immediately. Increases are subject to a cooling-off period to help avoid impulsive changes.

Loss limits and wager limits

Loss limits allow you to cap the amount you can lose over a chosen period. Wager limits restrict the total you can stake. Both are applied automatically once set and can be changed via your account settings.

Time limits and session controls

Use reality checks and session timers to remind you how long you have been playing. You can set automatic time-outs from 24 hours up to several weeks if you want a short break.

Self-exclusion

If you need a longer break, you can self-exclude for a set period. During self-exclusion your account is closed for the chosen time, marketing is stopped and you cannot place bets. We will assist with any practical steps you need to take to complete self-exclusion.

Recognising signs of problematic behaviour

Look out for common warning signs such as chasing losses, hiding gambling activity, borrowing to gamble, neglecting work or family responsibilities, or spending more time than intended. If you or someone close to you shows these signs, consider using limits or self-exclusion and seek support.

Tips for staying in control

Set a budget and stick to it, decide session lengths before you start, avoid gambling when upset or tired, and do not use gambling as a way to solve financial problems. Regularly review your activity reports and adjust limits if your circumstances change.

Professional help and support organisations

If you need further support, contact reputable UK organisations such as GamCare, BeGambleAware or the National Gambling Helpline for confidential advice and treatment options. If you want to speak to our team about account controls or concerns, contact [email protected] and we will help you find the right next step.